Terms of Service – Candles House

Welcome to Candles House. By accessing our website and placing an order, you agree to the following Terms of Service.

1. Acceptance of Terms

By using our website, you confirm that you have read, understood, and agreed to these Terms of Service.

2. Products & Orders

• We offer candle-making materials, resin art materials, soap-making materials, and related products.
• All orders are subject to availability and confirmation.
• We reserve the right to refuse or cancel any order at our discretion.

3. Pricing

• All prices are listed in Pakistani Rupees (PKR) unless otherwise stated.
• Prices may change without prior notice.

4. Payments

• Orders are processed after payment or order confirmation, depending on the selected payment method.
• Customers are responsible for providing accurate payment information.

5. Shipping

• After order confirmation, delivery usually takes 4–6 business days.
• Delivery times may vary due to courier company delays, weather conditions, public holidays, or other unforeseen circumstances.

6. Return & Refund Policy

• Candles House follows a strict No Return and No Refund Policy.
• Once an order is placed and processed, it cannot be returned, exchanged, or refunded.

7. Customer Responsibility

Customers must provide accurate shipping information, including name, address, and contact number. Candles House is not responsible for delivery issues caused by incorrect information.

8. Limitation of Liability

Candles House shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.